Skills Experience Projects

Tony Southern

Support Platforms Manager & AI Integration Specialist

Las Vegas, NV (714) 951-4158 tonyjsouthern3@gmail.com

Skills & Expertise

Leadership

Team Management & Strategic Planning

Development

Node.js, React, Next.js, Express

AI Integration

Claude, OpenAI, Gemini

Backend

SQL, APIs, System Architecture

Experience

Support Platforms Manager

Gametime (Remote) | Jan 2022 – Present
  • Lead and mentor a cross-functional team in developing customer service oriented technical solutions.
  • Implement AI-driven automation to streamline customer interactions.
  • Partner with executives to enhance fan experiences through technology.
  • Build and maintain platform integrations using Node.js.

Sr. Consultant

Greyspace Consulting (Remote) | Mar 2022 – Present
  • Design and deploy customized AI driven solutions.
  • Lead training sessions and develop documentation.
  • Implement automation workflows for support operations.
  • Build AI-driven sentiment analysis tools.

Implementation Engineer

Meta/Kustomer (Remote) | Dec 2020 – Nov 2022
  • Developed Node.js migration scripts for system transitions.
  • Built custom React components for clients.
  • Created automation scripts for migrations.
  • Led technical aspects of implementations.

Featured Projects

Ticket Tracker

React-based ticket tracking system with real-time updates and customized tracking links.

View Project

Ticket Process Management

Streamlined ticket ingestion process with editable custom objects for enhanced efficiency.

AI Chatbot "Dot"

GPT-powered support chatbot achieving 55% deflection rate and 80% CSAT score.

View Project